About Us

Payment Options

We accept the following payment methods:
Visa
MasterCard
Discover Network
PayPal
Apple Pay
American Express

Contact Information

If you have any questions, need further assistance or more information, please contact us by e-mail at [email protected] or call us directly at 1-800-Balloons (1-800-225-5666). We're here to serve you during normal business hours to make your gift-sending experience a pleasure.

1-800 Balloons
620 House Blend Lane
Henderson, NV 89052 

Specialty Services

We specialize in the following services:

• Large inventory of balloons and gifts for any occasion!
• Balloon bouquets for every occasion, Birthday, Get Well, I Love You, Thank You, Congratulations and simply sending best wishes with big smiles!
• Bulk balloons for any celebration!
• Gift Shipping services: for Mailoons!, Singing balloons, Giant Balloons, Huge Balloons, Singing Bear, Monkey or Unicorn, and Crazy Hatz!  We are unable to guarantee the day of delivery.  Please allow 4 to 7 business days for delivery by the United States Postal Service.
• Modern and traditional balloon arrangements!
• Extensive gift line for every celebration!

Delivery Policies

IF NO ONE IS AVAILABLE AT TIME OF DELIVERY TO ACCEPT THE ORDER

If no one is available to accept the balloon bouquet delivery when we arrive, we will attempt to reach the recipient by the phone number the customer has provided. It is important to provide a number that the recipient can be reached on.  If no contact is made, the order may be left at the residence in a safe, secure place or our affiliate handling the order will tag the door and return with the balloon bouquet gift and wait to hear back from the recipient. In this instance an additional delivery charge may apply to complete the delivery. If we are notified of the balloon bouquet being undelivered then we will contact the customer to make them aware of the situation. Undeliverable orders will not be refunded.

Balloon Releases

We do not encourage, offer or provide balloons for release and advise our customers not to perform a balloon release for any occasion. Releasing balloons into the atmosphere are prohibited in several Cities, Towns and States and may cause harmful litter into the environment. Mylar balloons should never be released as they can cause power outages as well as other hazards.

Same Day Delivery

Orders for same day delivery must be placed by 12 Noon in the recipients time zone. Orders received after 12 Noon in the recipient’s time zone will be scheduled for delivery the next business day. If you would like, you can call our customer service lines at 1-800-225-5666 to see if delivery is available after 12 Noon for same day delivery. 

Residential Deliveries are typically scheduled between 9 AM to 6 PM.  Our balloons should be accepted by someone at the residence and the customer is responsible for making sure someone will be available to accept delivery. We are unable to provide surprise delivery service. We need a good phone number for the recipient or someone at the residence in case our delivery driver needs to get ahold of them for any reason.

Residential Buildings 

The customer is responsible for making sure the residential building is accessible for our delivery driver to enter and that the recipient is available to accept the balloon bouquet delivery. By providing the recipient's phone number where we can reach them, we can make contact if needed.  If there is a gate code please provide that as well. We are often unable to deliver directly to individual apartments or units so the balloon bouquet may have to be left in the office and will have to be picked up during office hours. It is the responsibility of the party accepting the balloon bouquet to complete delivery to the recipient. 

Residential Buildings with Doorman Service

The customer is responsible for making sure the residential doorman will be available and able to accept delivery of your balloon bouquet gift. Our local dispatcher may call the recipient to confirm that the doorman is willing to accept and store a balloon bouquet. This is why it is important to provide the recipient's phone number and not the customers. Once we have completed delivery to the area required by authorized personnel it is the responsibility of the party accepting the balloon bouquet to complete delivery to the recipient.  

Secure Facility Deliveries

Deliveries to a Secure Facility are scheduled between 9 AM to 5 PM.

Some Corporate, Military, and  Research facilities have restricted access. Please provide a work or cell number for the recipient, which will  allow our affiliate to contact them and advise that a delivery is waiting for pick-up. If we are not able to make contact by phone with the recipient, we will leave the balloon bouquet with the authorized personnel. Please understand that once the delivery has been made to the required location in one of these restricted facilities, the person accepting the order is responsible for delivery to the recipient.

Hospital Deliveries - No deliveries to ICU, CCU, Neo-Natal Units, Special Units and Wards

Deliveries to hospitals are scheduled between 9 AM to 5 PM. Balloon bouquet gifts to hospitals are delivered to the reception desk, security station or the balloon/flower room. Each hospital has their own policy as to where they allow delivery to be left. The balloons are delivered to the patient by the hospital staff. For security reasons we cannot deliver to patient rooms or nurses stations. The hospital staff may need to delay the delivery to the patient for any number of reasons. It is the responsibility of the customer to provide the correct name the patient was admitted under, many times this is their legal name, and to confirm the patient is still admitted and able to receive a balloon bouquet delivery.  If the hospital refuses the delivery upon arrival then we cannot issue a refund as the order is considered delivered. If the balloon bouquet delivery can be made to an alternate address, which is within our service area, an additional delivery charge may apply. Occasionally the balloon bouquet cannot be delivered and must be canceled for unforeseen reasons, if so, there may be a cost of goods and attempted delivery charge applied.

Hospitals do not allow latex balloons due to possible latex allergy issues.

Elementary, Middle and High School Deliveries to Students or Staff

Deliveries to schools are scheduled between 9 AM to 2 PM or before school is dismissed. 

School deliveries are welcome if the school allows balloon bouquets to be delivered. 

Before placing your order, please contact the school and make sure that the order will be accepted by the front office and confirm the school will allow both latex and mylar balloon bouquets as many have restrictions due to latex allergies. Schools normally require that the balloons be held at the front office until dismissal. The front office staff will need to accept responsibility for advising the student that the balloon bouquet delivery is waiting for them at the front office. Delivering to students or staff in class is not permitted.   

College Deliveries to Students or Staff On Campus

Deliveries to colleges are scheduled between 9 AM to 5 PM. On-campus balloon bouquet deliveries are welcome on most campuses.The policy is that the balloon delivery is usually made to a central mail room for students and staff. Deliveries going to dormitories, halls or campus housing can be made if they are open to the public and a receptionist can accept the order on the student's behalf. Please contact the student, staff or school to learn which location is best for your delivery. Provide us with all delivery details, dorm name, hall/building name or number, including a cell number for the recipient in case we are unable to complete the delivery. The customer is responsible for contacting the mail room, dormitory, hall or campus housing and ensuring they contact the student to receive the balloon bouquet gift. 1-800-Balloons does not accept liability if the student or staff does not pick up the order from the location we were authorized to leave delivery. Delivering to students or staff in classrooms is not permitted.

Hotel Deliveries 

Deliveries to hotels are scheduled between 9 AM to 5 PM. All hotel deliveries for guests are left with the Concierge, Front Desk, Bell Desk, or even the Loading Dock, depending on the hotel's policy. For security reasons we are not able to deliver the bouquet directly to the guest’s hotel room. It is the customer's responsibility to make sure the hotel makes the delivery to the recipient. When the balloon bouquet has been delivered to the hotel, we consider the delivery successfully completed. We accept no responsibility for balloon bouquets being misplaced or damaged as several hotel staff members might be involved in transferring the balloons from one part of the hotel to another.

Hand Delivery Fee:  A $10.00 to $25.00 delivery fee will be added to each order depending upon location.  For rural routes or largely populated cities, this additional delivery fee may be required.

Shipped Gift Deliveries:  All gifts that require shipping are delivered by the United States Postal Service.  Customers may select their desired date for delivery; however, we are unable to provide same day or exact day delivery as requested on your order.  All gift shipping items arrive within 4 to 7 business days after they have been prepared for shipping by our company.  If you are ordering in advance, we will ship your gift approximately 3 to 6 days prior to your requested date. We do not guarantee exact day delivery as we use USPS and are dependent upon their delivery schedules.

Substitution Policy

Not all of our affiliates have the same balloons in stock as pictured on our site, therefore, substitutions may be necessary to create your balloon bouquet.  For all hospital orders, any latex balloons ordered will be substituted with mylar balloons since most hospitals do not allow latex. You will recieve one mylar balloon for every two latex balloons ordered.  Special care is taken to maintain the style, theme and color scheme of the arrangement, using balloons of equal value. Additionally, the substitution of certain items may be necessary due to supply and increased demand, especially during major holidays.