Customer Service

Contact us

Call us:
1-800-BALLOONS (1-800-225-5666)
1-888-CALLMOM (1-888-225-5666)
International Callers:1-702-712-4855

Email us:
customerservice@800Balloons.com (24 hours a day)

Location:
1-800-Balloons, Flowers & Gifts
3540 W Sahara Ave #326 Las Vegas,
NV 89102 1-702-712-4855

Have A Question? Need Assistance?

Ordering & Delivery

Ordering & Delivery

The entire staff at 1-800-Balloons is committed to providing you exceptional service and products. Our goal is to be as courteous, responsive and efficient as possible because sending balloons, flowers or gifts should be fun and easy. If for any reason either you or your gift recipient is not satisfied, please do not hesitate to contact us.

How To Place An Order

We encourage you to place your order online for the fastest possible service. We have designed the 1-800-Balloons website to be quick and simple to use. However, please feel free to call in your order if you prefer. Our telephone number, like our name, is 1-800-Balloons (1-800-225-5666).

SHOP: Browse our website for the gift(s) you want to send. In addition to balloons, we also offer floral arrangements, fresh-cut flowers and small gifts which we can mix and match to meet your needs. Simply click on the drop-down menus on the right side of the screen and add balloons, flowers, a small gift, etc. to make your gift even more special. If you would like to further customize your order, please feel free to call in your request and one of our customer care professionals will be happy to assist you. Please call 1-800-Balloons (1-800-225-5666).

SELECT: Once you have found what you want to send, click the "Add to Basket" button. Your selection will be stored in your personal shopping basket. You may continue to shop for additional items and add them to your basket by clicking on the "back" arrow in your browser bar or you may proceed to check out if you are finished.

CHECKOUT: When you are finished shopping, and ready to checkout, click on the "Continue to Checkout" button at the bottom of the Shopping Basket page.

Start shopping now!

Because your online shopping security is of utmost importance to us, we require passwords to protect your personal information. If you are a registered returning customer, enter your email address and your 1-800-Balloons password where requested then click the "Login" button at the bottom of the page. If you are a new customer, please take the time to register with us to simplify future visits and orders. If you need assistance, please contact our customer care representative at 1-800-Balloons (1-800-225-5666).

You will now be directed step by step on placing your order to make it as fast and easy as possible. You will be asked to enter a delivery date, recipient information, your billing information, shipping method, and other gift information. If you are a returning customer, some of this information will be filled in automatically. Don't worry, 1-800 Balloons uses SSL (Secure Socket Layer) encryption for card processing for secure online commerce transactions. Further, we do not resell or pass on your information to third parties so you won't receive annoying solicitations. When finished, click on the "Submit" button.

You will now be on the Order Review page. This page summarizes the information you have entered; please review the details carefully. If something needs to be changed, just click the appropriate button along the toolbar at the top of the page (for example to change something about the recipient, simply click "Recipient Information") and make the changes you want on that page. Then click "Submit" at the bottom of the page. Note: For your security, if any changes are made in the order you will have to enter your credit card information again.

When the order looks correct on the Order Review page, simply click the "Submit" button and the order will be processed.

Order-Related Emails

Orders placed online are processed by our national service center. To provide you peace of mind that everything is in order and being processed, we will send you an immediate order confirmation via your email address. Please save this email for future reference as it will include all the details of your order, including an order number, in the event you need to contact us. Note that in some cases email services are slow or spam blockers will prevent delivery of our receipt notification. If you do not receive an email confirmation within two hours of placing the order, you can always go to our online tracking system.

Click here to start shopping now.

Order Changes And Cancellations

If you find that you need to change or cancel an order, please call us at 1-800-Balloons (1-800-225-5666) as quickly as possible and we can assist you. Unfortunately, we are unable to cancel or change orders that have already been delivered or are in route.

Service Charge

A service charge of $13.99 USD will be applied to all orders delivered in the US and Canada. *

*In some metropolitan areas or rural areas, an additional service/delivery fee of $7 to $15 will be applied to cover the higher cost to deliver your products.

 

Payment Options

1-800-Balloons accepts MasterCard, Visa, American Express, Discover, and PayPal. We do not accept cash, ATM cards, checks or CODs.

1-800-Balloons uses the industry's leading security technology to ensure that your order will be safe and secure. Please read our Satisfaction Guarantee and Security and Privacy policies for more information.

International Deliveries

We can deliver select products internationally. Because of differing regulations and requirements in various countries, you will need to call us at 1-800-Balloons (1-800-225-5666) for any orders being delivered outside the United States and Canada. We will be more than happy to assist you.

Delivery Policy

At 1-800-Balloons we make every effort to deliver your order as quickly and as conveniently as possible. Every gift is hand-delivered by a professional so you have the confidence that your gift was received in good condition.

If orders are received by 12:00 PM in the recipient’s time zone Monday through Friday or noon on Saturdays we will make every effort to deliver the same day. Sunday orders should be placed with our telecenter by calling 1-800-Balloons (1-800- 225-5666) to check availability in the service area.

If we encounter a problem for the service area you are requesting, a customer service representative will call you and/or email you to keep you updated on the situation. For example, if the recipient isn’t available when we attempt to deliver or we cannot reach them on that day, we will attempt to re-deliver the next day. Orders received after the cut off time may be delivered the following day. Given order timing, recipient availability, etc. we cannot guarantee that we will deliver on an event-specific date, but every effort will be made to meet your timing. In the event that we fail to deliver the number of balloons requested we will issue a full refund for each missing balloon for its individual value.

Deliveries are typically made between the hours of 10:00 AM and 5:00 PM to business locations and between the hours of 10:00 AM and 6:00 PM to residential locations. Regretfully, we are unable to guarantee time of delivery, as this depends on our affiliate’s delivery schedule in the service area you request. If you have a special situation, please call us at 1-800-Balloons (1-800-225-5666) and we will do our best to accommodate you. In some cases, additional fees will be applied for time sensitive orders.

Before major holidays, we recommend that orders be placed at least five days in advance due to heavy volume.

Delivery To Hospitals

1-800-Balloons is experienced in making deliveries to hospitals and works within the procedures set up by various institutions and in most cases only allowed to deliver to the nurses' station or holding room. Unfortunately, ICU patients are often not permitted to receive gifts. Also, we do not deliver latex balloons as most hospitals do not allow them and some hospitals may not accept balloons at all. Please check with the hospital regarding delivery policies before placing your order.

When placing your order, please make sure to include the hospital name and telephone number as well as the recipient’s name and room number or ward.

Recipient Not Home

If the recipient is not home when our local representative attempts delivery they will do one of the following:

  • Call the recipient to schedule another delivery time
  • Leave a note on the door asking the recipient to call to schedule another delivery time
  • Leave the gift (not balloons) in a secure area such as the entrance, porch, garage or carport
  • Leave the gift with a neighbor and place a message on the recipient’s door indicating where the gift is located

If you have specific instructions for the delivery of your gift, please call us at 1-800-Balloons (1-800-225-5666) to discuss. We will do our very best to meet your needs.

Substitution Policy

While we work closely with our affiliate network to ensure that what you order is what is delivered, occasionally we may need to substitute product due to local availability issues. If this is the case, our trained local affiliate will ensure that the general look and feel of your gifts are retained and the substitute products will be of equal or higher value.

Additionally, depending on when the order is placed (must be before 12:00 PM in the recipient’s time zone) or the availability of the recipient to receive the gift, we may not be able to meet the timing of an event-specific date. Rest assured that we will do everything possible to deliver on the date you request, but we cannot guarantee it and some orders may have to be delivered at a later date.

Security & Privacy

Security & Privacy

1-800-Ballons, Inc. ("we," "us," "our") is committed to the protection of your personal information online. This Privacy Policy ("Policy") describes our practices regarding the collection and use of information obtained through our website ("Site"). By using this Site or obtaining any product or service through this Site you agree to the collection of information as set forth in this policy. If you do not agree to this Policy, please do not use the Site. This policy effective as of November 21, 2004. We may, occasionally, update this Policy. We will notify you of any such changes to the Policy by posting the updates on this page. We suggest that you bookmark this page and periodically review it.

What Information 1-800-Balloons Collects

We collect two types of information during your visits to our Site:

  • Aggregate Information
  • Personally Identifiable Information

Aggregate Information

This is general, non-personal information about the use of the Site which is collected and aggregated so we can better understand our customers' needs and enhance our services. Some examples of this information include pages of the Site visited, an order of pages visited, how long visitors stay on specific pages, which links were visited or clicked, etc. We may also use this aggregated information to describe the use of the Site to third parties, including existing or potential business partners, sponsors or advertisers, or in response to a government request.

Collecting such information requires logging the IP addresses, operating system and browser software of each visitor to the Site. While this information is considered non-personally identifiable, it may be possible to determine a visitor's Internet Service Provider and the geographical point of connectivity using an IP address.

Personally Identifiable Information

To access certain information and features on the Site, 1-800-Balloons may require you to register for an account on the Site or otherwise provide us with Personally Identifiable Information ("PII"). The PII we collect may include, without limitation, your name, email address, mailing address, telephone and fax numbers and credit card number.

We collect PII in order to provide our services to you as well as to ensure compliance with applicable laws and 1-800-Balloons policies. We may also use your PII to customize our service to you and send you periodic communications via email or regular mail, including promotional offers or research surveys. We do not sell or rent your information to third parties not involved in the transactions. However, we do work with third parties who provide services to us, including but not limited to, website hosting, order processing and fulfillment, credit card clearance, data analysis and other administrative services. PII, including financial information, is shared with these third parties. While we encourage these third parties to adhere to our Privacy Policy, we cannot and do not assume responsibility for their actions or omissions, including how they use the information received either from 1-800-Balloons or independently.

We also collect PII regarding any gift recipients or potential gift recipients. This is done to facilitate gift delivery and remind you of upcoming gift-giving occasions. We do not sell or rent any PII that you provide us on gift recipients. On occasion, 1-800-Balloons may send offers regarding new features, new products and services, and special offers.

Choice/Opt-Out

Both you and your gift recipients may "opt out" of receiving future mailings from us by indicating such when an email is received.

Cookies

We also use "cookies" and other tracking devices to collect non-personally identifiable information so we may enhance your future visits to this Site. Cookies are only alphanumeric identifiers that we apply to your computer's hard drive through your Web browser. Using "cookies" allows us to recognize your browser when you revisit our Site so we can personalize our service and save you time when checking out. Your browser must be set to accept "cookies" to take advantage of the benefits of being a registered user of the Site.

Links To Other Sites

When you are on this Site you could be directed to other sites that are not under 1-800-Balloons control. These sites may send their own cookies, collect data or solicit personal information, and the privacy policy of these other sites may differ significantly from the Privacy Policy of this Site. We assume no responsibility for the privacy policy of these other sites and cannot guarantee the security of any personal information collected by them.

Privacy Policy For Minors

We do not knowingly collect information from minors. Please do not provide any personal information to us if you are less than 18 years old.

Questions About Privacy Policy

Any questions regarding the 1-800-Balloons Privacy Policy should be directed to:

1-800-Balloons, Inc.

818 SW Third Avenue, #1204

Portland, Oregon 97204

Attn: General Counsel

About 1-800-Balloons

About 1-800-Balloons

Founded in 1979, 1-800-Balloons has been assisting people with their gift giving needs for over 25 years. We have a national affiliate network of professionals who have been trained to meet the high standards of design aesthetics, product quality, timely delivery and superior service 1-800- Balloons demands. Your gift will be hand-delivered to the address you have supplied, in most cases the same day it is ordered, in great condition and ready to enjoy.

The 1-800-Balloons Guarantee

At 1-800-Balloons your satisfaction is our goal with every gift order. We strive to be as courteous, responsive, and efficient as possible, delivering top-quality products. Sending balloons, flowers or gifts should be easy and fun. We provide a guarantee on all our products and services. In the event that your gift was not delivered on the date you requested or the number of balloons did not arrive as expected, please do not hesitate to contact us in one of the following ways:

The 1-800-Balloons Advantage

National Affiliate Network: Our affiliates are specially selected for their professionalism, expertise and product quality.

Rapid Checkout: When you are registered with 1-800-Balloons your checkout is even simpler and faster because we complete most of the billing information for you automatically.

Address Book: 1-800-Balloons automatically adds your gift recipient's name and address to your address book so the next time you visit our site to buy a gift you'll find the information in a convenient drop-down menu. You can always add new names or update existing information by clicking on the "My Account" button at the top of any page.

Gift Reminder Service: We will automatically remind you of upcoming special occasions for family, friends and work associates in the form of an email with gift ideas. To access and manage your Gift Reminder List, simply click on the "My Account" button at the top of any page.

Email Newsletters, Promotions, and Offers: When you register with 1-800-Balloons you will receive regular updates about new gift ideas as well as special promotions and offers. If you haven't registered already, simply click on the "My Account" button at the top of any page and follow the instructions.

Same-Day Delivery: Since all of our balloons, flowers and gifts are hand delivered, we can usually deliver the same day you place your order. To assure same day delivery, please place your order before 2:00 PM in the recipient's time zone Monday through Friday and Noon on Saturday.

Plan Ahead Program: Sometimes you just want peace of mind knowing that your gift giving is taken care of in advance. 1-800-Balloons can take your order up to three months in advance and deliver when the special occasion arrives and at no additional cost.

Keepsake Gifts: In addition to balloons or flowers, we can include a keepsake gift that the recipient can enjoy for years to come. We carry a line of plush toys, mugs and other small gift items to enhance your balloon or flower arrangement.

Speedy Gift Search Feature: To assist you in finding the perfect gift to meet your specific needs quickly, our easy-to-use search feature with drop-down menus allows you to focus in by occasion, price range, key word, etc.

Personalized Gift Cards: 1-800-Balloons includes a card with each gift you send. When checking out just write a note of up to 125 characters we will take care of the rest for an even more personalized feel.

Multiple Ship-To Addresses: When you have to send a lot of gifts at once, we can help and we make it easy.

Press Contact

Please direct any press inquiries to customerservice@800balloons.com

Frequently Asked Questions

Frequently Asked Questions

How are online orders processed?

Orders you place online are received by our national service center. To give you peace of mind that everything is in order and being processed, we will send you an immediate confirmation via email that your order has been received.

What If I Do Not Receive An Email Notification?

In some cases, email services are slow or spam blockers will prevent the delivery of our receipt. If you do not receive an email confirmation within 2 hours - don't be alarmed. If you would like to confirm your order, simply go to our online order tracking system to get the status of your order.

Can I Make Changes To My Order?

Sure, if your order has not already been processed, simply call us at 1-800-Balloons (1-800-225-5666) and we can assist you with any changes.

Can I Cancel My Order?

If you wish to cancel an order that has been placed online, please call us immediately. In some cases, your order may have already been scheduled for delivery - or may be in transit to the recipient. Unfortunately, once this process has occurred we are unable to cancel your order.

Is Ordering Secure?

Rest assured it is safe to order from us online using your credit card; at 1-800-Balloons we use SSL (secure socket layer) encryption for card processing. Further, we do not resell or pass on your information to any third parties so you won't receive annoying solicitations.

If you opt to receive our newsletters or special promotions or use our reminder service, we will send occasional special promotional notifications to your email address. Of course, you can "opt-out" at any time.

What Are Forms Of Payment Accepted?

We accept VISA, Master Card, American Express, and Discover cards. We do not accept cash, ATM cards, checks or CODs.

Can I Return A Gift I Purchased?

If you have purchased a gift item to be shipped and would like to return the item, please call our customer care center at 1-800-Balloons (1-800-225-5666) within 48 hours. In most cases, we will issue you a "return shipping" number for the item you wish to return. A cancellation fee may be charged depending on the returned gift item and your request.

What Happens If There Is An Issue With A Gift I Ordered?

If you have ordered any of our shipped gift items, please call us at 1-800-Balloons (1-800-225-5666) and let us know how we can assist you. If your gift item arrives damaged, we will arrange to have the item reshipped and returned to your recipient.

What Is Your Return Procedure?

In order to return an item, please follow the above procedures and a customer care representative will contact you.