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DELIVERY INFORMATION

Can I specify a time for delivery?

Deliveries are typically made between the hours of 10:00 AM and 4:00 PM to business locations and between the hours of 10:00 AM and 6:00 PM to residential locations. Regretfully, we are unable to guarantee time of delivery, as this depends on our affiliates' delivery schedule in the service area. If you have a special situation, please call us at 1-800-Balloons (1-800-225-5666) or if the lines are busy, email us at customerservice@800Balloons.com with your confirmation number and phone number. We will do our best to accommodate you. In some cases, additional fees will be applied for time sensitive orders.

Can I call to ask when the delivery will be made?
What qualifies for the same day delivery?
How will I know if my order will be delivered on the day requested.
What about Singing Balloon & Giant Air Balloon deliveries?
What about Sunday deliveries?
What about Holiday deliveries?
Do you deliver to rural or less populated areas?
Do you deliver to Canada?
Do you deliver to a gated community, secure building or military base?
Can I send balloons to a hotel?
Can I send balloons to a work / business address?
Can I send balloons to hospitals?
Can I send balloons to my child at school?
Can I choose a delivery date in the future?
What happens if the recipient is not at home when the delivery is made?
How will I know when my order has been delivered?

PRODUCT INFORMATION

When completing an order, what should I be aware of?
What are your business hours?
How do I contact you?
How are orders placed?
What if I make a mistake on my order?
What are the balloon Float Times and size of the bears?
What should I know about the character balloons?
Can I send my order anonymously?
What if I have order changes or cancellations?
What if my balloon order is missing a balloon?
What is your substitution policy?
What if I consider my balloon bouquet unacceptable?
Must the delivered product be returned if I want a refund?
Is there a time limit for requesting a refund?